Seller FAQ
Welcome to The Hackers Golf Shop. This guide explains everything you need to know about getting started, listing products, shipping, payments, and our seller policies.
What are the fees to sell on the platform?
We keep our fee structure simple and transparent.
- 5% per sale platform fee
- Standard Stripe fees (typically 2.9% + $.30 per transaction)
- No monthly fees, ever
- No listing fees, ever
You only pay when you make a sale.
How do I register as a seller?
Registration takes about 10 minutes. To create your store:
- Click Become a Vendor
- Enter your basic business information (name, email, and business address)
- Connect your Stripe Express account so you can receive payouts
Once connected, your vendor dashboard will be active and ready to use.
What information do I need to list a product?
Each product must include:
- Product title
- Price
- At least one product image (3–5 recommended)
- Short description (optional but useful)
- Full product description / details
- Product weight
- Shipping information, including:
- Dimensions or packaging type (padded envelope, small box, etc.)
- SKU (optional but useful)
Clear product information ensures accurate shipping rates and a smooth customer experience.
How does shipping work?
We use shipping rates to calculate shipping.
- Shipping is calculated based on your product’s weight and dimensions
- The customer pays for shipping at checkout
- We add the shipping cost to your order total and pay you when the order is processed
- You can generate and print shipping labels directly from your Vendor Dashboard
- Sellers ship their products directly from their business location
By default, all Sellers have USPS enabled. FedEx can be enabled by request.
Who handles sales tax?
We do.
The Hackers Golf Shop automatically:
- Calculates sales tax
- Collects it
- Remits it to the appropriate jurisdictions
Sellers do not need to file or remit sales tax for orders placed through the platform.
How and when do I get paid?
All payouts are issued through Stripe Connect (Express).
- Funds are typically deposited 2–3 business days after an order is placed
- Payouts go directly to the bank account linked to your Stripe Express profile
- You can view all payouts and statements in your Vendor Dashboard → Payments or in your Stripe Express portal
Can you help set up my products or store?
Yes!!
We are happy to help:
- Upload your first products
- Format your images
- Set up your storefront graphics
- Configure shipping
- Verify that your listings are optimized and ready for launch
Just reach out to our support team and we’ll assist with onboarding.
Don’t See a Feature You Need?
Don’t see a product category you want to use? Prefer a different shipping provider, or want to have more complex shipping rules for different products? Have some general feedback you want to pass on?
Let us know at support@thehackersgolfshop.com. We will respond within 24 hours, and can often have whatever field, rule, setting or feature you want added within a couple of business days.
Who do I contact for support?
You can reach us anytime at:
support@thehackersgolfshop.com
We are always happy to answer any questions you may have, or help you set up shop!